How to Manage Service Alert?

Created by Lakshmi Vasanth, Modified on Tue, 19 Nov, 2024 at 7:45 PM by Lakshmi Vasanth

You can manage service alerts essential for maintaining service quality by performing actions such as adding, viewing, editing, or deleting a service alert.

1. Navigate to Settings > Configurations > Alert > Service Alert.

The Service Alert page is displayed.

2. Click Add New Alert.

The Add New Alert dialog is displayed.

3. Enter/ select the required values in the respective fields. Refer to the table below for field names and field descriptions.

Note: All fields with an asterisk (*) are mandatory.

Field	Description
Alert Name	Name assigned to the alert
Frequency	Specified timeframe within which the notifications are triggered for an alert condition
Service List	List of services for the alert to monitor for any issues
User Group	User group assigned to manage the alert
External User	User outside the organization assigned to manage the alert with limited access
Status	Current status of alert Note: When the Status checkbox is selected, the alert status is set to Active.

4. Click Save.

The success notification is displayed.

5. To update an alert, click the Edit () icon in the row of the alert you wish to update.

The Edit Alert dialog is displayed.

6. Make the necessary changes to the required fields and click Update.

7. To delete an alert, click the icon in its row and confirm your action.

A success notification for your action is displayed.